For a Technology Implementer, a customer visit is the most vital part of the role.
We can learn more than few days’ R&D in office, by just one visit to a customer – either to understand requirement or to implement solution.
In such situation, we need to guide as well as learn simultaneously. Here is a 3-point agenda :
- Gain Acceptance : through Homework, Empathy, Enthusiasm.
- Show Value : by Client-specific demo, Discovery questions, Being open and expressive.
- Prepare Minutes : include Specific follow-up plan, Share our limitations (also workaround), Point-out customer’s actionables (be supportive).